Privacy Policy
Effective date: 1st June 2026
1. Information We Collect
We collect personal data you provide directly to us (e.g., name, email address, company details, phone number) when you register an account, request support, or contact sales. We also collect automated technical data (IP addresses, device metadata, browser settings) during your usage of the platform.
2. How We Use Information
We process your information to deliver and maintain our services, execute transaction orchestration, improve platform performance, analyze security threats, and communicate updates and promotions when permitted by your marketing preferences.
3. Sharing and Disclosing Data
Luup does not sell your personal data. We only share information with trusted third-party service providers (such as hosting partners, payment processors, and fraud prevention vendors) who assist us in delivering our services under strict confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational security controls to protect your data against unauthorized access, loss, alteration, or disclosure. All transaction information is encrypted in transit and at rest using industry-standard protocols.
5. Your Privacy Rights
Depending on your location, you may have the right to access, correct, delete, or limit the processing of your personal information. You can contact us at any time to exercise your privacy rights.